Royal Children’s Hospital staff ripped off in computer pay glitch

RCH staff have been caught up in a computer pay glitch. Picture: Fiona Hamilton

HUNDREDS of Royal Children’s Hospital staff have either not been paid or been underpaid due to a payroll glitch that has plagued the hospital for two months.

The introduction of a new payroll system in May, which is overseen by Melbourne Health, has left many of the RCH’s 5000 medical and other workers with empty bank accounts on their fortnightly payday.

The Herald Sun understands the RCH has been working around the clock to pay the missing salaries within 12 hours of being notified by staff members.

Other staff who have been short-changed have had to lodge complaints with the hospital, which are then investigated and the missing money provided within 48 hours.

The RCH ditched its previous payroll provider earlier this year over a string of issues, appointing Melbourne Health to oversee its payroll from May.

A new computer program for staff to record their hours and details was rolled out at the same time, which is believed to be the source of the recent payment issues.

An RCH spokeswoman confirmed there had been problems with the new payroll system, but said only a “small number” of staff had been affected.

“We acknowledge that a small number of staff have been impacted, with some delays in allowances or additional entitlements, and this is regretted,” she said.

Australian Nursing and Midwifery Federation state secretary Lisa Fitzpatrick said the union was assisting many RCH members who had missed being paid in recent weeks, but was satisfied the hospital responded quickly.

“The members we have most concerns about are those who have not been receiving their pay at all,” she said. “They are frustrated and are getting angry about their pay not coming through unless they follow it up.”

Opposition health spokeswoman Mary Wooldridge said Premier Daniel Andrews needed to fix the “mess” to ensure staff get paid what they are owed.

“It’s unbelievable that in Daniel Andrews’ health system the most basic tasks can’t be completed so that staff get paid correctly and on time,” she said.

In 2014 police were called in to investigate a former payroll worker accused of stealing $200,000 from the RCH’s bank accounts, by making bogus payments to people who no longer worked there.


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